We are committed to providing quality products to our customers. If you receive products from shop.lauramercier.com.my that do not meet your expectations, simply return the unused/unopened products within 30 days of receipt. At this time, we are unable to offer exchanges. Items purchased on shop.lauramercier.com.my cannot be returned or exchanged at retailers or Laura Mercier Boutiques that sell Laura Mercier Cosmetics.

When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Empty containers will not be accepted for refund. Please do return all Gift-with-Purchase items together, failing with will not receive refund.

Please write the reason for the return on the front of your receipt. And send the product back to us in which you pay for delivery in advance by means of a guaranteed delivery. If the package that was sent is empty, you will not receive a refund. The return process will take approximately 30 business days from the date of receipt of the returned item. 

Once your return package has arrived, please allow up to 30 business days for your return to be processed. Credit will be issued to the original form of payment for the amount of the item plus sales tax. Shipping and handling charges are not included in refunds. You will receive a Return Confirmation Email once your refund has been processed.

PLEASE NOTE: Only items purchased on shop.lauramercier.com will be accepted for a return. If your items were purchased at an authorized retailer/Laura Mercier Boutique, please contact the retailer to arrange for a return or exchange.