We currently do not accept orders outside of Malaysia, however, you may be able to order with an international credit card. If the order is to be delivered to an address in Malaysia. Your international credit card issuing bank must support a verifiable address, street address, and zip code. For the address where the payment receipt is sent, it must correspond to the current address (where the billing of that credit card was sent) in order to process your order.
We are committed to providing quality products to our customers.If you receive products from shop.lauramercier.com.my that do not meet your expectations, simply return the unused/unopened products within 30 days of receipt. At this time, we are unable to offer exchanges. Items purchased on shop.lauramercier.com.my cannot be returned or exchanged at retailers or Laura Mercier Boutiques that sell Laura Mercier Cosmetics.
When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Empty containers will not be accepted for refund. Please do return all Gift-with-Purchase items together, failing with will not receive refund.
Please write the reason for the return on the front of your receipt. And send the product back to us in which you pay for delivery in advance by means of a guaranteed delivery. If the package that was sent is empty, you will not receive a refund. The return process will take approximately 10 business days from the date of receipt of the returned item.
Once your return package has arrived, please allow up to 10 business days for your return to be processed. Credit will be issued to the original form of payment for the amount of the item plus sales tax. Shipping and handling charges are not included in refunds. You will receive a Return Confirmation Email once your refund has been processed.
PLEASE NOTE: Only items purchased on shop.lauramercier.com.my will be accepted for a return. If your items were purchased at an authorized retailer/Laura Mercier Boutique, please contact the retailer to arrange for a return or exchange.
You can contact customer service (firstname.lastname@example.org) to deliver the products you have purchased with shop.lauramercier.com.my.
Frequently Asked Questions
Laura Mercier is committed to the elimination of animal testing and avoiding animal products. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold. While our products are not vegan, we do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf. We evaluate the safety of our finished products with alternate methods and in clinical settings on volunteer panels.
We do use animal bi-products, such as lanolin and beeswax, in some of our products. We also do use natural animal hairs in some of our brushes and we use emu oil in some of our products. For a complete list of ingredients for a product, please click on the ingredients tab on the product's detail page.
We do provide samples during special offers, exclusively on shop.lauramercier.com.my
We do not mail samples directly to customers upon request. To test different colours on your skin, please contact or visit your nearest Laura Mercier boutique. See our Store Locations to find the counter nearest to you.
There is no guarantee policy for our brushes. If your purchase was made on shop.lauramercier.com.my,and you are not satisfied with your purchase, you may return it within 30 days from the date of purchase. If the item is defective upon receipt, please contact us via email at email@example.com and we can send a replacement. If your brushes are properly cared for, they should last several years. After cleaning your brush, do not let it sit in water, as this can warp the wooden handles over time. Also take care to not allow water past the metal ferrule that holds the hairs, to ensure that it stays glued to the wooden handle. After washing your brushes, you may need to reshape the hairs and then lay flat to air dry.
Each product on our web site has an ingredient list on the product page.On the product detail page, click on the Ingredients tab for a complete list of ingredients. If you would like to get more intimate with an ingredient, we also recommend you consult Cosmetics Info at: https://www.cosmeticsinfo.org/
The following foundations contain SPF 15 or greater: Tinted Moisturizer SPF 20 Tinted Moisturizer Oil Free SPF 20 Tinted Moisturizer Illuminating SPF 20 Primer Protect SPF 30 Flawless Fusion Daily Face Shield SPF 40 Mega Moisture SPF 15 Repair Oil Free Lotion SPF 15 Repair Day Crème SPF 15 Moisture Crème SPF 15
Some Laura Mercier products do contain Parabens. Parabens are preservatives and have been commonly used in consumer products for many years. Paraben use in cosmetics is fully permitted by regulatory authorities in Japan,Asia, the US and Europe. Preservatives, including Parabens, are necessary in cosmetics to prevent product deterioration. They play an essential role in ensuring the quality of cosmetic products and the safety of the consumers who use them.
Yes, some Laura Mercier products contain Talc. Talc is commonly used as an ingredient in not only cosmetics, but also pharmaceuticals and food products. For many years it has been used safely around the world.
Yes. The “UVA/UVB” protection claim is supported by testing. These products have passed the prescribed FDA critical wavelength testing, as well as other testing recognized by International regulatory bodies to support the“Broad Spectrum” part of the sunscreen claim for these SPF products. It may be well to note that tests to establish SPF determination claims as well as tests to establish “Broad Spectrum” (or “UVB/UVA”) claims are performed on the finished cosmetic product. These tests are not performed on individual ingredients of the product.
If you have a concern about whether a product you are currently using is safe for you during pregnancy, you can print out the list of ingredients for that product from our website and take them to your doctor to review. Your doctor knows best what vitamins, minerals, chemical ingredients and preservatives would be best for you to avoid using during your pregnancy.
We do not claim that any of our products are gluten free, as they are processed in manufacturing plants where products containing gluten ingredients are also made.
Repair Crème Repair Eye Crème Eyedration Repair Day Crème Repair Oil Free Day Lotion Repair Eye Serum Tone Perfecting Creme Tone Perfecting Eye Creme
You can order from Laura Mercier by shopping online at shop.lauramercier.com.my
Please contact your local Laura Mercier boutique, to see about scheduling a time with one of our makeup artists. See our Store Locations to find the counter nearest you. Or via the link here for a complimentary virtual consultation.
Want a product or shade recommendation? Have a question about application, or the best formula for your complexion? Our Artists are always here for you. Schedule your exclusive consultation here.
You can contact us through our contact page! We will be happy to assist you.